The challenges confronting American business today are unprecedented in our history. Runaway technology, crisis economics and accelerating change leave less room for mistakes.
To survive and succeed in this environment, everyone in business must know the market and the competition intimately. Every proprietor must avoid costly legal entanglements with customers and suppliers and prevent suffocation by overregulation.
With over 100 years of experience, your BBB offers superb assistance and support that no other individual business can afford to match in scope or sophistication. And they’re all bolstered by the BBB’s impeccable reputation for integrity.
All this is available to you and your employees as a BBB Accredited Business:
Accreditation Decal & Certificate The BBB logo is a long-established sign of good business. Proudly promote your honest, reliable business practices by displaying your BBB decal and certificate.
BBB Dynamic Seal If you’ve got an online business or website, you need the BBB dynamic seal. It assures your customers that your site meets strict BBB standards and that yours is a site they can trust! Apply for a free dynamic seal by contacting email@example.com.
Personalized Business Reviews. You can now customize your BBB Business Review to reflect the description of your business and your products and services, refund policies, your hours of operation, and your service area. Add multiple photos and videos to create a unique and long lasting first impression! FREE OF CHARGE! Photos, videos and links are critical for marketing on the internet. This is your chance to not only personalize your Business Review but to make Search Engine Optimization (SEO) work for you. Go to: http://cencal.app.bbb.org/account/signin.html
And follow the instructions to claim your Business Review and showcase your business today.
QR Codes. Once you have claimed your Business Review, click on the Basic Business Information and scroll down to download your QR Code. You will receive your own customized QR code to place on your door, your advertising and all of your marketing materials. When consumers scan it, they will go directly to your Business Review.
Start With Trust The BBB’s official accredited business publication. Published quarterly in print and monthly via email, the Start With Trust provides you and your employees up-to-the-minute news…intriguing features…new accredited business lists…unanswered complaints…and more, in a lively, easy to read format.
Accredited Business Lists Callers ask us for the names of honest companies every day. While we can’t recommend a company, we can provide lists of our members in your business category. Your very next customer might find you that way.
Accredited Business Guide Published annually, the Accredited Business Guide is a current listing in two different formats of all the accredited businesses of your BBB. It’s distributed free of charge to all our accredited businesses plus public agencies, libraries, professional offices, and many more places.
BBB Logo Advertising The BBB serving Central California is the first BBB nationwide to allow its accredited businesses to display the BBB logo in any offline advertising in our nine-county service area: display ads, phone directories, business cards and letterhead are just a few examples of how you can use your BBB logo to its best advantage!
www.bbb.org Our website features our Accredited Business Guide, along with valuable information for your business and links to other sites of interest. Updated constantly. Portions of this site are in Spanish as well.
Request-a-Quote Customers can also access our website to request job estimates for products and services. We then send the actual proposal to all of our members that could fulfill the request for an opportunity to gain a new customer.
Collection Assistance Though we are not a collection agency, we have a trained mediator available to assist you with those difficult accounts. This service is free and you receive 100 percent of all monies received.
Telephone Hotline A special, Accredited Business-only line that ensures you quick priority service. If you must call long-distance, please call collect. If the company is out of the area, we’ll call the BBB in the area for you and get right back to you. The toll-free number is 800-675-8118, ext. 330 or you can call 209-383-3590, ext. 330; 559-222-8408 or 661-322-2077.
BBB Principles of Trust You can show your customers that you subscribe to the highest standards of business ethics: equal treatment, truth in advertising, honesty, integrity, courtesy and customer service. Let us know if you would like a printed list of these principles, suitable for framing.
Investigations The BBB investigates and takes action against schemes that unfairly compete with legitimate, tax-paying businesses.
Accredited Business Reports Prospective customers checked BBB reports on companies more than 756,000 times in 2010 to help them make wise buying decisions. A 2007 Princeton study showed that 70% of those surveyed prefer to do business with a BBB Accredited Business. Every caller who checks your reputation is told that you are a BBB Accredited Business. As they often request more than one report, this gives you a substantial edge over your competition. Reports can also be checked online at bbb.org.
Fax Alerts and E Alerts Accredited Businesses get regular faxes on current scams, solicitations and other valuable information from your BBB. It is the most up to date information possible.
Tax Deduction The U.S. government recognizes support of your BBB as a reasonable and necessary business expense and therefore, allows Accredited Business dues as a tax deduction.
Consumer/Business Pamphlets Valuable buying information for all consumers is provided on nearly 100 topics. These brochures are available for distribution either as a counter-top handout or direct mail pieces.
Mediation Services are offered when a dispute between two parties cannot be resolved. Informal proceedings are held before the mediator and both parties work to reach an agreement. The program can save accredited businesses court costs, time and money in settling complaints. This service is available to all employees of the Accredited Business.
Arbitration Services are offered when phone and other channels of communications fail to bring resolution to the problem. Arbitration is a formal process where the parties involved sign binding agreements and place disputed funds in an escrow account. Both parties have the opportunity to state their case before a trained, professional arbitrator who will make a final, binding decision after hearing both sides.
Advertising Guidelines and Advertising Review The guidelines help members avoid violating federal, state, and local laws. The BBB encourages accuracy and truth in advertising which builds consumer confidence. Local advertisements are reviewed by the BBB for truth and accuracy to help your company stay on an even playing field with the competitors.
Business self-regulation Voluntary business self-regulation is a fundamental purpose of the BBB. It is more efficient and costs less for business to regulate itself than for government to do the job.
Integrity and Public Trust BBB Accreditation is by invitation. Many firms are not eligible to join because they do not meet BBB Standards for business performance. The BBB builds the public’s confidence in business by demonstrating that legitimate business firms do care about good public relations.
Community Service Programs include:
- ID theft, counterfeiting and other timely educational seminars
- Life Skills/Military Line training Programs Conducted for high school students and students of our military personnel
- Unlicensed Contractor program Provides the public, district attorney’s office and Contractors State Licensing Board with information on unlicensed contractors. These names are also sent to the media.
- Shred-it events Free opportunities for the public to professionally shred large quantities of unwanted documents.
- Smarter Living. Life skills programs conducted for high schools students and senior citizens
- Smart Investing. Educational programs on what to watch out for when investing